Digital Transformation & CustomerManagement
How we transformed EGR Services from having no online presence to a fully digital operation with streamlined customer management and professional web presence.
CLIENT
EGR Services
Professional services company in Warrenville, IL
TIMELINE
6 weeks
January 2024
TEAM SIZE
3 specialists
Full-stack specialists
The Challenge
No Digital Presence & Manual Operations
EGR Services, specializing in professional services for condo associations, apartment complexes, and warehouse facilities, faced significant operational challenges:
- Zero online presence limiting new client acquisition
- Manual tracking of customer information and service requests
- Difficulty scheduling and coordinating multiple property visits
- No centralized system for managing project timelines and deliverables
Without any internet presence or digital tools, EGR Services struggled to attract new clients and efficiently manage their existing customer base and service schedules.
Our Solution
A comprehensive digital transformation with website and customer management system
Professional Website
Modern, responsive website showcasing services, building credibility, and enabling online client inquiries and service requests.
Customer Management System
Centralized CRM system for tracking all client information, service history, and communication logs with automated follow-up reminders.
Project Scheduling Dashboard
Interactive dashboard for scheduling property visits, tracking project progress, and managing team assignments across multiple locations.
Mobile-Responsive Design
Fully mobile-optimized platform allowing field staff to access customer information and update project status from any location.
Implementation Process
A streamlined 6-week digital transformation approach
Discovery & Requirements
1 weekAnalysis of current operations, customer needs assessment, and requirements gathering for both website and management system.
Website Design & Development
2 weeksCreation of professional website with service portfolio, client testimonials, and contact forms optimized for lead generation.
CRM System Development
2 weeksDevelopment of custom customer management system with scheduling, project tracking, and automated reminder features.
Training & Launch
1 weekTeam training on new systems, data migration from existing records, and full platform launch with ongoing support.
Measurable Results
Significant improvements in business operations and client acquisition
Additional Benefits
Enhanced Professional Image
Professional website significantly improved company credibility and market positioning
Streamlined Operations
Centralized customer management eliminated manual tracking and reduced scheduling conflicts
Improved Customer Service
Better communication tracking and follow-up capabilities enhanced client satisfaction
Scalable Foundation
Digital infrastructure ready to support business growth and additional service offerings
Technologies Used
Cutting-edge tools and frameworks powering the solution
React
Node.js
PostgreSQL
Tailwind CSS
TypeScript
AWS
"Devluent transformed our business completely. We went from having no online presence to a professional website and organized customer management system that has helped us grow our client base significantly."
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